Contact Us
Questions about an order, a coffee, or which roast to pick? Email us and we'll get back to you.
Email: info@moodwell.us
Moodwell Corp, 88-24 211th St, Queens Village, NY 11427
Instagram: @moodwell.us · Facebook
Who to write to, and what to include
| Your question | Put this in your email |
|---|---|
| An order that hasn't arrived | Your order number and the email you used at checkout |
| Damaged or wrong item | Your order number and a photo, within 30 days of delivery |
| Choosing a coffee | Your usual roast, how you brew, and whether you want decaf |
| Ingredients or allergens | The coffee name and your question. Product pages and package labels list ingredients too |
| Press, samples or collaborations | Subject line starting with "Press" or "Collab", plus a link to your work. See our press kit |
| Feedback or a correction | The page or product, and what you noticed |
Before you write
Many questions are answered already, so a quick look may save you a day.
- Where is my order? You get a tracking email when it ships. Most orders ship within a few business days. See our shipping policy.
- Something arrived damaged or wrong? Email us within 30 days of delivery with your order number and a photo. We'll replace it or refund you. See our refund policy.
- Which coffee should I get? Take the mood quiz or read our brewing and roast guides.
- Brewing help? Our brewing guide covers ratios, grind size and fixing a sour or bitter cup.
- Subscriptions: You can skip, pause or cancel from your customer account at any time.
- More answers: Visit our FAQ.
What to include
For order questions, send your order number and the email you used at checkout. For product questions, tell us the coffee name and what you'd like to know. A photo helps if something looks wrong with your order. We read every message and reply by email.
About the people who answer
Moodwell is a small brand run from Queens, New York by founder Nazir Mahmood and the Moodwell team, so the person writing back knows the coffee. Read more about us.
Reviews and photos
Tried one of our coffees? We'd love an honest review with a photo. Use the Write a review button on any product page, or reply to your post-order email. We only post real reviews, and we label any reviews of free product.