Shipping policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. In the event your item is out of stock or there are other delays you will be notified by email
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
USPS |
3 to 7 business days |
$ calculated at checkout |
|
UPS |
3 to 7 business days |
$ calculated at checkout |
|
Fedex |
3 to 7 business days |
$$ calculated at checkout |
Local delivery
Free local delivery is available for orders over $100 within Queens, Brooklyn, Nassau County. For orders under $100, we charge $5 for local delivery.
Deliveries are made from 9am-5pm on Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Exceptions made for frequent / returning customers
In-store pickup
Not currently available, exceptions made for frequent / returning customers
International Shipping
Not currently available
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@moodwell.us with your name and order number, and we will look into it for you.
The supply chain is currently a disaster and a lot of times the carrier will say the package is delivered when it has not been. Still feel free to reach out to us to let us know this is going on.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
Depending on the size of your P.O. box the package may not fit. To avoid returned or missed packages we advise against shipping to P.O. boxes